Incidents | Debales AI Incidents reported on status page for Debales AI https://status.debales.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/5a4fdcf73967e2f680a9cd8ac8684daf.png Incidents | Debales AI https://status.debales.ai/ en Inbound Voice Routing Disruption https://status.debales.ai/incident/913000 Thu, 04 Jun 2026 09:07:00 -0000 https://status.debales.ai/incident/913000#3e5ecd07e26e7762a4e91c1b121b8d8efaef162848ffdac03d51c67dac123630 Resolved — The underlying routing issue has been fixed, and all services are fully operational. We are actively monitoring connectivity to ensure ongoing stability. Inbound Voice Routing Disruption https://status.debales.ai/incident/913000 Tue, 02 Jun 2026 15:51:00 -0000 https://status.debales.ai/incident/913000#ef1da2d19c3d8d37948fbb4210e4373ca0f74ff399d72d61b2335cd9f3d97bb9 A maintenance failover on a managed backend cache provider caused our telephony layer to lose its connection to the voice backend, preventing it from automatically reconnecting. Because this was an intermittent connectivity issue, some isolated calls successfully connected while others dropped or failed to route. Other services remained fully unaffected throughout this window. Degraded Performance — High Latency in Voice Agent Calls https://status.debales.ai/incident/906565 Thu, 28 May 2026 16:54:00 -0000 https://status.debales.ai/incident/906565#ca3c54637150caba683de7c8acb07e378ada2326d07b72b0df5c976da661b692 Resolved – The performance degradation affecting our Voice Agents has been resolved. Call latency has returned to normal levels, and all systems are fully operational. Degraded Performance — High Latency in Voice Agent Calls https://status.debales.ai/incident/906565 Wed, 27 May 2026 15:44:00 -0000 https://status.debales.ai/incident/906565#c0205fb333ecce6fddd829d8a7c46fa1fa2ef510eff26b1605fb609c2c98ac5f The root cause has been fixed internally. We are currently observing the system to ensure stability. Degraded Performance — High Latency in Voice Agent Calls https://status.debales.ai/incident/906565 Tue, 26 May 2026 09:46:00 -0000 https://status.debales.ai/incident/906565#b72127dac4b854cfe822d57c2ca013c6d162672bef728929d4996adfc033c2ab We are currently experiencing degraded performance on our Voice Agents, resulting in higher-than-usual latency during calls. Our engineering team is actively working on a fix. Calls are still connecting, but users may notice delays in agent responses until the issue is fully resolved. We will share the next update shortly. Thank you for your patience.