Incidents and maintenance reported on status page for Debales AI https://status.debales.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/5a4fdcf73967e2f680a9cd8ac8684daf.png https://status.debales.ai/ en https://status.debales.ai/incident/1045483 Tue, 01 Sep 2026 17:22:00 -0000 https://status.debales.ai/incident/1045483#a542f7536c18c653dbb99017c994d6f395c7d27350822ef849fb422c68072d3d Incident The fix has been deployed and verified against live traffic. Email sending is working normally for all affected accounts. We're continuing to monitor closely over the next 24 hours to confirm full stability. https://status.debales.ai/incident/1045483 Tue, 01 Sep 2026 16:22:00 -0000 https://status.debales.ai/incident/1045483#a4c1600119e26086dc731e9fc70f4c417ae29cbb4a026170815b2b7f79731b09 Incident We identified the cause: an automated security rule was incorrectly flagging a small number of legitimate outgoing emails as suspicious and blocking them. We deployed a targeted fix and began verifying it. https://status.debales.ai/incident/1045483 Tue, 01 Sep 2026 15:43:00 -0000 https://status.debales.ai/incident/1045483#e44722c12e2fbdcdb68857bed5ad614b1f4b15b53c9341467cdf7526bb12460a Incident We received reports of email sending failures for some customers, with an error shown when attempting to send. Our team began investigating immediately. https://status.debales.ai/incident/913000 Thu, 04 Jun 2026 09:07:00 -0000 https://status.debales.ai/incident/913000#3e5ecd07e26e7762a4e91c1b121b8d8efaef162848ffdac03d51c67dac123630 Incident Resolved — The underlying routing issue has been fixed, and all services are fully operational. We are actively monitoring connectivity to ensure ongoing stability. https://status.debales.ai/incident/913000 Tue, 02 Jun 2026 15:51:00 -0000 https://status.debales.ai/incident/913000#ef1da2d19c3d8d37948fbb4210e4373ca0f74ff399d72d61b2335cd9f3d97bb9 Incident A maintenance failover on a managed backend cache provider caused our telephony layer to lose its connection to the voice backend, preventing it from automatically reconnecting. Because this was an intermittent connectivity issue, some isolated calls successfully connected while others dropped or failed to route. Other services remained fully unaffected throughout this window. https://status.debales.ai/incident/906565 Thu, 28 May 2026 16:54:00 -0000 https://status.debales.ai/incident/906565#ca3c54637150caba683de7c8acb07e378ada2326d07b72b0df5c976da661b692 Incident Resolved – The performance degradation affecting our Voice Agents has been resolved. Call latency has returned to normal levels, and all systems are fully operational. https://status.debales.ai/incident/906565 Wed, 27 May 2026 15:44:00 -0000 https://status.debales.ai/incident/906565#c0205fb333ecce6fddd829d8a7c46fa1fa2ef510eff26b1605fb609c2c98ac5f Incident The root cause has been fixed internally. We are currently observing the system to ensure stability. https://status.debales.ai/incident/906565 Tue, 26 May 2026 09:46:00 -0000 https://status.debales.ai/incident/906565#b72127dac4b854cfe822d57c2ca013c6d162672bef728929d4996adfc033c2ab Incident We are currently experiencing degraded performance on our Voice Agents, resulting in higher-than-usual latency during calls. Our engineering team is actively working on a fix. Calls are still connecting, but users may notice delays in agent responses until the issue is fully resolved. We will share the next update shortly. Thank you for your patience.