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Resolved

Email Sending Failures for Some Customers

Sep 1, 2026 at 3:43pm UTC
Affected services
Debales AI Platform (debales.ai)

Resolved
Sep 1, 2026 at 5:22pm UTC

The fix has been deployed and verified against live traffic. Email sending is working normally for all affected accounts. We're continuing to monitor closely over the next 24 hours to confirm full stability.

Updated
Sep 1, 2026 at 4:22pm UTC

We identified the cause: an automated security rule was incorrectly flagging a small number of legitimate outgoing emails as suspicious and blocking them. We deployed a targeted fix and began verifying it.

Created
Sep 1, 2026 at 3:43pm UTC

We received reports of email sending failures for some customers, with an error shown when attempting to send. Our team began investigating immediately.